The team can help with all queries via email, phone, or WhatsApp. Our operating hours are 9 am—5 pm AEST, Monday to Friday.

Email: orders@tonimaticevski.com
Phone: +6139689 9144
What’s App: +61466043925
We will respond to you within 24 business hours.

No, you are also welcome to checkout as a guest. Creating an account lets you view your previous orders and update your address information. 

You can request to reset your password when logging in to your account. Follow the "Forgot Your Password?"  and we will email you a link to reset it.

Maticevski does not have a stand-alone store. We are stocked globally. Please visit our STOCKISTS page.

Contact us as soon as you notice anything wrong with your order. You can reach us at orders@tonimaticevski.com or +61 3 9689 9144 between Monday and Friday, 9 am-5.30 pm AEST. Quote your order number, and we will assist you as best we can.

We recommend checking your size on our SIZING CHART on the product page to ensure you select the correct size.

We only accept Paypal, Visa, and Mastercard. We also accept Amex with a 3% surcharge. In Australia, we offer Afterpay. 

If you can select your size, the item is in stock. Unfortunately, due to the limited nature of our stock levels, if an item is out of stock, it may not be possible to purchase it from our online store. However, we advise contacting us to check if the style can be located elsewhere.

Contact us immediately so that we can locate the correct size for you.

We offer a full refund on full-price and 30% reduced styles only. Maticevski does not cover return shipping and related costs. There are strictly no exchanges and no refunds on final clearance. We do not offer cancellations, store credits, or credit notes. For further details, please carefully read our RETURNS POLICY before purchasing.

Maticevski cannot hold items in our online store. Please note that 'adding to bag' does not hold the item. An item is only secured once payment has been received. Other customers can still view and purchase any item in your shopping bag.

Once your order has been dispatched, you will receive an email with details, including a tracking number.

Maticevski is not able to ship to Azerbaijan, Afghanistan, Algeria, Bolivia, Brazil, Central African Republic, Chad, Colombia, Congo-Kinshasa (DRC), Cote d'Ivoire (Ivory Coast), Ethiopia, Guinea, Iran, Iraq, Israel, Italy, Kenya, Korea, Democratic People's Republic Of, Lebanon, Libya, Madagascar, Mali, Myanmar, Nigeria, Pakistan, Palestinian Authority (Gaza And West Bank), Russia, Russia North Caucasus (Chechnya, Dagestan, Ingushetia, Kabardino-Balkaria, Karachay-Cherkessia, Ossetia), Somalia, Sudan, South Sudan, Syria, Ukraine, Yemen, Zimbabwe.

We have valued stockists globally. Please make an enquiry on the product page, and we will help you find where you can try it. 

Maticevski is not able to provide an alterations service. Due to the technical construction of our garments, we recommend finding a competent and well-recommended seamstress should you need to have one of your Maticevski garments altered.

If purchasing in AUD, Maticevski does not cover any duties or sales taxes that might be applied when importing our goods into your country. We recommend contacting your local customs office to check the fees to which your order may be subject.

Unfortunately, we cannot produce custom orders of our Ready To Wear Collections.

We recommend storing all Maticevski garments by covering and hanging them in a dark, well-ventilated spot. Please refer to the unique cleaning instructions on the care label of your garment or follow this link for general product care.